Six Sigma Principle And Iso Standards(Total Quality Management ) Questions and Answers
Question 1. Which of the following does not belong to the ‘Define’ activity in the DMAIC Model of Six Sigma?
Determination of customer requirements
Determination of CTQs
Validating the measurements
Mapping the process
Explanation:-
Answer: Option C. -> Validating the measurements Answer: (c).Validating the measurements
Question 2. Which of the following is not a tool used in the ‘Measure’ process in the DMAIC Model of Six Sigma?
Quality Function Deployment
Measurement Systems Analysis
Process capability
Tree diagram
Explanation:-
Answer: Option D. -> Tree diagram Answer: (d).Tree diagram
Question 3. Which of the following is not part of the ‘Measure’ activity in the DMAIC Model of Six Sigma?
Determining operational definitions
Establishing performance standards
Developing the project plan
Developing data collection and sample plan
Explanation:-
Answer: Option C. -> Developing the project plan Answer: (c).Developing the project plan
Question 4. Defining the problem, objective, goals, and benefits belong to the ‘Define’ activity in the DMAIC Model of Six Sigma.
True
False
May be True or False
Can't say
Explanation:-
Answer: Option A. -> True Answer: (a).True
Question 5. Which of the following is not a tool used in the ‘Define’ process in the DMAIC Model of Six Sigma?
Project charter and plan
Check sheet
Effort/impact analysis
Process mapping
Explanation:-
Answer: Option B. -> Check sheet Answer: (b).Check sheet
Question 6. The Six Sigma model used for improving the existing process/product is _______
DMAIC
DMAAD
DMADV
DMAAX
Explanation:-
Answer: Option A. -> DMAIC Answer: (a).DMAIC
Question 7. Which of the following must not be a characteristic of a quality system?
It must be well-understood
Products or services actually do satisfy customer expectations
Emphasis on problem prevention
It must be ineffective
Explanation:-
Answer: Option D. -> It must be ineffective Answer: (d).It must be ineffective
Question 8. According to ISO, the quality system is the organizational structure, responsibilities, procedures, processes, and resources for implementing quality management.
True
False
May be True or False
Can't say
Explanation:-
Answer: Option A. -> True Answer: (a).True
Question 9. Which of the following is not an advantage of implementing a quality system that conforms to ISO standards?
Improvement in employee involvement
Improvement in housekeeping
Improvement in customer satisfaction
Inefficient decision making
Explanation:-
Answer: Option D. -> Inefficient decision making Answer: (d).Inefficient decision making
Question 10. A quality system is involved in all phases from initial identification to final satisfaction of requirements and meeting customer satisfaction.