Six Sigma Principle And Iso Standards(Total Quality Management ) Questions and Answers

Question 1. Which of the following does not belong to the ‘Define’ activity in the DMAIC Model of Six Sigma?
  1.    Determination of customer requirements
  2.    Determination of CTQs
  3.    Validating the measurements
  4.    Mapping the process
Explanation:-
Answer: Option C. -> Validating the measurements
Answer: (c).Validating the measurements
Question 2. Which of the following is not a tool used in the ‘Measure’ process in the DMAIC Model of Six Sigma?
  1.    Quality Function Deployment
  2.    Measurement Systems Analysis
  3.    Process capability
  4.    Tree diagram
Explanation:-
Answer: Option D. -> Tree diagram
Answer: (d).Tree diagram
Question 3. Which of the following is not part of the ‘Measure’ activity in the DMAIC Model of Six Sigma?
  1.    Determining operational definitions
  2.    Establishing performance standards
  3.    Developing the project plan
  4.    Developing data collection and sample plan
Explanation:-
Answer: Option C. -> Developing the project plan
Answer: (c).Developing the project plan
Question 4. Defining the problem, objective, goals, and benefits belong to the ‘Define’ activity in the DMAIC Model of Six Sigma.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
Explanation:-
Answer: Option A. -> True
Answer: (a).True
Question 5. Which of the following is not a tool used in the ‘Define’ process in the DMAIC Model of Six Sigma?
  1.    Project charter and plan
  2.    Check sheet
  3.    Effort/impact analysis
  4.    Process mapping
Explanation:-
Answer: Option B. -> Check sheet
Answer: (b).Check sheet
Question 6. The Six Sigma model used for improving the existing process/product is _______
  1.    DMAIC
  2.    DMAAD
  3.    DMADV
  4.    DMAAX
Explanation:-
Answer: Option A. -> DMAIC
Answer: (a).DMAIC
Question 7. Which of the following must not be a characteristic of a quality system?
  1.    It must be well-understood
  2.    Products or services actually do satisfy customer expectations
  3.    Emphasis on problem prevention
  4.    It must be ineffective
Explanation:-
Answer: Option D. -> It must be ineffective
Answer: (d).It must be ineffective
Question 8. According to ISO, the quality system is the organizational structure, responsibilities, procedures, processes, and resources for implementing quality management.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
Explanation:-
Answer: Option A. -> True
Answer: (a).True
Question 9. Which of the following is not an advantage of implementing a quality system that conforms to ISO standards?
  1.    Improvement in employee involvement
  2.    Improvement in housekeeping
  3.    Improvement in customer satisfaction
  4.    Inefficient decision making
Explanation:-
Answer: Option D. -> Inefficient decision making
Answer: (d).Inefficient decision making
Question 10. A quality system is involved in all phases from initial identification to final satisfaction of requirements and meeting customer satisfaction.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
Explanation:-
Answer: Option A. -> True
Answer: (a).True
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