Which of the following is not a technique to study the ‘service quality gap’? Options: A . &nbspSurveys B . &nbspOnline Research C . &nbspFocus Groups D . &nbspAsking the boss of the company

Which of the following is not a technique to study the ‘service quality gap’

Question - Which of the following is not a technique to study the ‘service quality gap’?

Options:

A . Surveys

B . Online Research

C . Focus Groups

D . Asking the boss of the company

Answer: Option D
Answer: (d).Asking the boss of the company

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