Consumer Protection(12th Grade > Business Studies ) Questions and Answers

Question 1.


Customers can approach any of the 664 ___ across the country with complaints they may have.


  1.     Supreme Court 
  2.     National Commission 
  3.     State Commission 
  4.     District Forum 
Explanation:-
Answer: Option D. -> District Forum 
:
D

Customers can approach any of the 664 district forums across the country with complaints they may have.



Question 2.


A consumer can file a complaint in consumer court without having a cash memo. State true or false.


  1.     True
  2.     False
  3.     Right to choice
  4.     All of the above
Explanation:-
Answer: Option B. -> False
:
B

False. A consumer cannot file a complaint in consumer court without having a cash memo. Cash memo is proof of a transaction.



Question 3.


The ___ provides for protection of unregistered trademarks, particularly when they have gathered recognition and goodwill of users in the market.


  1.     Consumer Protection 
  2.     Consumer Rights 
  3.     Trade Marks Act 
  4.     None of the above 
Explanation:-
Answer: Option C. -> Trade Marks Act 
:
C

The Trade Marks Act provides for protection of unregistered trademarks, particularly when they have gathered recognition and goodwill of users in the market.



Question 4.


___ helps a business decide to follow ethical standards and consumer protection law at the production stage itself.


  1.     Business Association 
  2.     Consumer Organisation 
  3.     Self-regulation
  4.     Government 
Explanation:-
Answer: Option C. -> Self-regulation
:
C

Self-regulation helps a business decide to follow ethical standards and consumer protection law at the production stage itself.



Question 5.


Which of the following are consumer rights?


  1.     Right to be heard
  2.     Right to seek redressal
  3.     Right to choice
  4.     All of the above
Explanation:-
Answer: Option D. -> All of the above
:
D

Right to be heard, right to seek redressal and right to choice are all consumer rights.



Question 6.


___ seeks to protect and promote the interests of consumers.


  1.     Consumer Protection Act, 1986
  2.     Consumer Protection Act, 1988
  3.     Consumer Protection Act, 1985
  4.     Consumer Protection Act, 1983
Explanation:-
Answer: Option A. -> Consumer Protection Act, 1986
:
A

Consumer Protection Act, 1986 seeks to protect and promote the interests of consumers.



Question 7.


Which of the following is NOT a characteristic of an NGO?


  1.     Educate the general public
  2.     Encourage consumers to protest
  3.     File cases in consumer courts for the purpose of general interest
  4.     Profit making
Explanation:-
Answer: Option D. -> Profit making
:
D

Profit making is not a characteristic of an NGO.



Question 8.


What is the importance of consumer protection from the point of view of a consumer?


  1.     Protection against malpractices or exploitation of sellers
  2.     Consumer awareness
  3.     To organise consumer in the form of consumer organisations
  4.     All of these
Explanation:-
Answer: Option D. -> All of these
:
D

The importance of consumer protection from the consumers’ point of view can be understood from the following points:


1. Consumer awareness: In the light of widespread ignorance of consumers about their rights and reliefs available to them, it becomes necessary to educate them about the same so as to achieve consumer awareness.


2. To organise consumer in the form of consumer organisations: Consumers need to be organised in the form of consumer organisations which would take care of their interests. Though, in India, we do have consumer organisations which are working in this direction, adequate protection is required to be given to consumers till these organisations become powerful enough to protect and promote the interests of consumers.


3. Protection against malpractices or exploitation of sellers: Consumers might get compensated for impurities in cold drinks exploited by unscrupulous, exploitative and unfair trade practices like defective and unsafe products, adulteration, false and misleading advertising, hoarding, black-marketing etc.Consumers need protection against such malpractices of the sellers.



Question 9.


Consumers should use ISI marked electrical appliance is an example of


  1.     Right to be heard
  2.     Right to safety
  3.     Right to be informed
  4.     Right to choose
Explanation:-
Answer: Option B. -> Right to safety
:
B

The consumer has a right to be protected or right to safety against goods and services which are hazardous to life and health.


For instance, electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury.


Thus, consumers are educated that they should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications.



Question 10.


Which act provides safeguards and reliefs to the buyers of the goods in case the goods purchased do not match with expressed or implied conditions or warranties?


  1.     The Indian Contract Act, 1872
  2.     Consumer Protection Act, 1986
  3.     Sale of Goods Act, 1930
  4.     None of these
Explanation:-
Answer: Option C. -> Sale of Goods Act, 1930
:
C

The Sale of Goods Act came into existence on 1 July 1930. It is a contract whereby the seller transfers or agrees to transfer the property in the goods to the buyer for price.