Microsoft Dynamics Crm(Engineering > Computer Science And Engineering ) Questions and Answers
Question 1. You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011. What should you do?
Convert the email message into a lead
Create a new lead and set a connection to the email message
Create a new lead, attach the email message to the lead and then save the lead
Create a new lead from the Regarding lookup of the email message
Explanation:-
Answer: Option C. -> Create a new lead, attach the email message to the lead and then save the lead
Question 2. Which parameter is the only parameter that the Execute method takes?
non-entity-specific request
request class
target property
Response class
Explanation:-
Answer: Option B. -> request class
Question 3. Which two types of reports can be created for Microsoft Dynamics CRM?
comma separated value (CSV) files
Microsoft Office Excel
Microsoft Office Access
SQL Server Reporting Services (SSRS)
Explanation:-
Answer: Option B. -> Microsoft Office Excel
Question 4. What are some popular CRM software?
SAP CRM
Salesforce
Oracle CRM on Demand
All of the above
Explanation:-
Answer: Option D. -> All of the above
Question 5. Which of the following is a set of prices that are charged for the product under certain circumstances?
Discount List
Price List
Products
Quote
Explanation:-
Answer: Option B. -> Price List
Question 6. What is an opportunity?
An opportunity is the same as a lead
A record that is created after a quote is prepared
A potential sale
Promise of a purchase by a customer
Explanation:-
Answer: Option C. -> A potential sale
Question 7. What are all the steps to create a solution?
Navigate to Settings
Click on New
Fill the required fields like Name, version. Select the Publisher record
All of the above
Explanation:-
Answer: Option D. -> All of the above
Question 8. What are the technical benefits of incorporating CRM into an organization?
Organize customer interactions in a central location
Track organization trends
Help to understand customer preferences, habits and actions
All the above
Explanation:-
Answer: Option D. -> All the above
Question 9. Which method should you use to return an object in the form representing an IFrame or web resource?