Balanced Scorecard(Cost Accounting ) Questions and Answers
Question 1. A product performance in comparison to its features and design is classified as
learning quality
design quality
conformance quality
business process quality
Explanation:-
Answer: Option C. -> conformance quality Answer: (c).conformance quality
Question 2. The number of employees that indicate high ratings of satisfaction, divided by number of surveyed employees are to calculate
employee satisfaction
employee turnover
employee training
employee failures
Explanation:-
Answer: Option A. -> employee satisfaction Answer: (a).employee satisfaction
Question 3. If the number of processes, in which employees who can make decisions are 20 and the number of processes are 50, then employee empowerment ratio will be
0.9
0.4
0.3
0.8
Explanation:-
Answer: Option B. -> 0.4 Answer: (b).0.4
Question 4. The consumed time to deliver a complete order to its customers is termed as
responding time
value chain time
delivery time
manufacturing cycle efficiency
Explanation:-
Answer: Option C. -> delivery time Answer: (c).delivery time
Question 5. The sum of cost of direct materials, costs of buildings, equipment, research and development costs is classified as
throughput costs
investments
operating costs
marginal costs
Explanation:-
Answer: Option B. -> investments Answer: (b).investments
Question 6. The on-time performance and customer-response time are the examples of
customer measures
financial measures
measures of growth and learning
measures of internal business processes
Explanation:-
Answer: Option A. -> customer measures Answer: (a).customer measures
Question 7. If the cost of direct materials use in the goods sold is $5000 and the total revenues are $9000 then the throughput contribution would be
$5,000
$14,000
$4,000
$9,000
Explanation:-
Answer: Option C. -> $4,000 Answer: (c).$4,000
Question 8. The time a company takes until a good is produced after order placement is known as
manufacturing lead time
manufacturing cycle efficiency
customer response time
system process time
Explanation:-
Answer: Option A. -> manufacturing lead time Answer: (a).manufacturing lead time
Question 9. The types of costs of quality consist of
appraisal costs
internal and external failure costs
prevention costs
all of above
Explanation:-
Answer: Option D. -> all of above Answer: (d).all of above
Question 10. The factors identified by cause and effect diagrams include
component and material factors
machine-related factors
human factors
all of above
Explanation:-
Answer: Option D. -> all of above Answer: (d).all of above