Quality Function Deployment(Total Quality Management ) Questions and Answers

Question 1. The approach of QFD in product design leads to customer-driven products.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
Explanation:-
Answer: Option A. -> True
Answer: (a).True
Question 2. QFD has a complete focus on the ‘voice of the customer’?
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
Explanation:-
Answer: Option A. -> True
Answer: (a).True
Question 3. Which of the following is not a technique used to capture customer requirements for the QFD approach?
  1.    Market surveys
  2.    Customer surveys
  3.    Cash receipt
  4.    Customer complaints
Explanation:-
Answer: Option C. -> Cash receipt
Answer: (c).Cash receipt
Question 4. HOQ refers to _________
  1.    Headquarters
  2.    High Quality
  3.    House of Quality
  4.    Head of Quality
Explanation:-
Answer: Option C. -> House of Quality
Answer: (c).House of Quality
Question 5. Which tool is used to break down the complex customer needs into key customer needs in QFD approach?
  1.    Voice of customers
  2.    Affinity diagram
  3.    Poka Yoke
  4.    5S
Explanation:-
Answer: Option B. -> Affinity diagram
Answer: (b).Affinity diagram
Question 6. What does the relationship matrix in the House of Quality represent?
  1.    Correlation between customer requirements and technical descriptors
  2.    Correlation between good and bad customers
  3.    Correlation between the organization’s profit and loss
  4.    Correlation between good and bad investors
Explanation:-
Answer: Option A. -> Correlation between customer requirements and technical descriptors
Answer: (a).Correlation between customer requirements and technical descriptors
Question 7. Which of the following is not an item included in the prioritized customer requirements in the House of Quality?
  1.    Customer importance rating
  2.    Customer benchmarking
  3.    Sales point
  4.    Technical benchmarking
Explanation:-
Answer: Option D. -> Technical benchmarking
Answer: (d).Technical benchmarking
Question 8. The interrelationship between technical descriptors in the House of Quality is given by _____
  1.    Relationship matrix
  2.    Trade-off matrix
  3.    Customer matrix
  4.    Customer requirement matrix
Explanation:-
Answer: Option B. -> Trade-off matrix
Answer: (b).Trade-off matrix
Question 9. In which part of the House of Quality ‘product design characteristics’ can be located?
  1.    Customer requirements
  2.    Prioritized customer requirements
  3.    Technical descriptors
  4.    Prioritized technical descriptors
Explanation:-
Answer: Option C. -> Technical descriptors
Answer: (c).Technical descriptors
Question 10. The technical descriptors are the ________
  1.    Voice of the customer
  2.    Voice of the manager
  3.    Voice of the owner
  4.    Voice of the organization
Explanation:-
Answer: Option D. -> Voice of the organization
Answer: (d).Voice of the organization
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