Performance Measures(Total Quality Management ) Questions and Answers

Question 1. ______ is an indicator of the measurement of success in any organization.
  1.    Poka-Yoke
  2.    5S
  3.    Performance Measures
  4.    Benchmarking
Explanation:-
Answer: Option C. -> Performance Measures
Answer: (c).Performance Measures
Question 2. Which one of the following is not a functional element considered during the performance measure of an organization?
  1.    Customers
  2.    Poka-yoke
  3.    Production
  4.    Suppliers
Explanation:-
Answer: Option B. -> Poka-yoke
Answer: (b).Poka-yoke
Question 3. According to Ray F. Boedecker, providing information for individuals and team evaluation is one of the objectives of ‘performance measures’.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
Explanation:-
Answer: Option A. -> True
Answer: (a).True
Question 4. Which of the following is incorrect according to the seven objectives of performance measures identified by Ray F. Boedecker?
  1.    Determination of processes that need improvement
  2.    Indicating process gains and losses
  3.    Comparing goals with actual performance
  4.    Hiding information for making informed decisions
Explanation:-
Answer: Option D. -> Hiding information for making informed decisions
Answer: (d).Hiding information for making informed decisions
Question 5. According to Ray F. Boedecker, establishing a baseline measure and revealing trends is one of the objectives of ‘performance measures’.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
Explanation:-
Answer: Option A. -> True
Answer: (a).True
Question 6. At which level is the Rajiv Gandhi Quality award given?
  1.    National
  2.    Regional
  3.    Trade or professional bodies
  4.    By other companies
Explanation:-
Answer: Option A. -> National
Answer: (a).National
Question 7. ‘Time to resolve complaints’ is an indicator of which functional element while measuring the performance of an organization?
  1.    Customers
  2.    Production
  3.    Suppliers
  4.    Research and Development
Explanation:-
Answer: Option A. -> Customers
Answer: (a).Customers
Question 8. Which of the following is not a determinant of the ‘customer’ functional element while measuring the performance of an organization?
  1.    Number of suggestions implemented
  2.    Customer satisfaction index
  3.    Percentage returns by customers
  4.    Service rating
Explanation:-
Answer: Option D. -> Service rating
Answer: (d).Service rating
Question 9. Which of the following is not an indicator of the ‘customer’ functional element while measuring the performance of an organization?
  1.    Number of customers’ complaints
  2.    Number of warranty claims
  3.    Number of suggestions per employee
  4.    Revenue growth
Explanation:-
Answer: Option D. -> Revenue growth
Answer: (d).Revenue growth
Question 10. Effectiveness is equal to _______
  1.    Customer satisfaction index
  2.    Actual result/expected result
  3.    Revenue growth
  4.    Result/labor costs
Explanation:-
Answer: Option B. -> Actual result/expected result
Answer: (b).Actual result/expected result
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