Benchmarking And Fmea(Total Quality Management ) Questions and Answers

Question 1. Which of the following is not a challenge to internal benchmarking?
  1.    Low performance improvement
  2.    Internal bias
  3.    It may not provide best-in-class comparison
  4.    High performance improvement
Explanation:-
Answer: Option D. -> High performance improvement
Answer: (d).High performance improvement
Question 2. In which form of benchmarking is direct comparison with competitor done of a product, service, process or method?
  1.    Internal benchmarking
  2.    Competitive benchmarking
  3.    Functional benchmarking
  4.    Generic benchmarking
Explanation:-
Answer: Option B. -> Competitive benchmarking
Answer: (b).Competitive benchmarking
Question 3. In which form of benchmarking is comparison of similar or identical practices within same or immediate industry is done?
  1.    Internal benchmarking
  2.    Competitive benchmarking
  3.    Functional benchmarking
  4.    Generic benchmarking
Explanation:-
Answer: Option C. -> Functional benchmarking
Answer: (c).Functional benchmarking
Question 4. Competitor benchmarking can also open the possibility for partnership.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
Explanation:-
Answer: Option A. -> True
Answer: (a).True
Question 5. Trade secrets may be a challenge in competitor benchmarking.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
Explanation:-
Answer: Option A. -> True
Answer: (a).True
Question 6. Strategic benchmarking shows long term benefits.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
Explanation:-
Answer: Option A. -> True
Answer: (a).True
Question 7. Which of the following is not put under focus during performance benchmarking?
  1.    Elements of cost
  2.    Technical quality
  3.    Number of employees in organization
  4.    Product or service features
Explanation:-
Answer: Option C. -> Number of employees in organization
Answer: (c).Number of employees in organization
Question 8. Which of the following is not a type of comparison made through strategic benchmarking?
  1.    Business approaches comparison
  2.    Business strategy comparison
  3.    Number of managers in each company
  4.    Business model comparison
Explanation:-
Answer: Option C. -> Number of managers in each company
Answer: (c).Number of managers in each company
Question 9. Which of the following is not a technique used during performance benchmarking?
  1.    Reverse engineering
  2.    Analysis of operating statistics
  3.    Direct product or service comparison
  4.    To understand business strategy
Explanation:-
Answer: Option D. -> To understand business strategy
Answer: (d).To understand business strategy
Question 10. Which of the following is not an example of functional performance benchmarking?
  1.    Employee net promoter score
  2.    Number of managers in organization
  3.    Staff engagement surveys
  4.    Brand awareness
Explanation:-
Answer: Option B. -> Number of managers in organization
Answer: (b).Number of managers in organization
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